Claim, Survey, Settling, Recovery Services

Our Cargo and Marine surveyors have general knowledge about how to deal with a survey , no matter what type of cargo it concerns. They will not only ascertain the nature and extent of the damage but will also carry out (nautical) investigations in order to arrive to the most likely conclusion as to the cause of the damage. Further, they are professionals in communicating with interested parties, such as with cargo owners, counter surveyors, local authorities, etc in order to try to mitigate the loss best possible.

Cargo theft investigations are being carried out on a frequent base, eventually with the support of a private investigators (after consultation with principals).  Warehouse / pre-risk inspections are being carried out by order of underwriters who would like to consider the risk to avoid storage of goods at an unsafe place.

The Interlloyd technical team of marine and engineering surveyors is built on the specific knowledge and experience of its members, which include the necessary specializations to cover the complete range. This expert knowledge has been recognized and appreciated frequently by parties concerned from all over the world seeking support and advice on amongst others:

• Technical and Nautical insurance surveys in the fields of Hull & Machinery, Newbuilding & Guarantee, Technical owner’s/charterer’s P&I, Stevedore’s Liability and Ship Repairers Liability (SRL) regarding sea- and ocean going bulk carriers, tankers, cruise ships, dredgers, tugs, diving support vessels, drilling rigs, fishing vessels, (mega) yachts, inland barges, et cetera.
• Expert Advice / Consultancy to Ship Owners / Operators, Law Offices, Court Houses, Government Agencies et cetera in shipbuilding-, machinery-, port/waterway installation-, and collision issues.
• Inspections and Surveys to industrial and shore based technical installations, cranes, port and yard facilities, floating docks, et cetera.
• Superyacht Builder’s Risk & Guarantee and Hull & Machinery insurance claims, Technical Consultancy / Expert Advice in Super yacht related disputes.

This type of loss prevention services can only be carried out by surveyors being well educated and experienced in the world of shipping of Project Cargo, Heavy Lift, Oversized and Critical Items. Interlloyd Averij has the in-house expertise to offer these services. Already for many years we do receive weekly appointments from insurance companies and from logistic service providers (carriers, freight forwarders, etc) based on which we believe it is to the continued satisfaction of our principals. We can provide drawings and calculations, eventually in co-work with an independent Naval Architect, and so assist in issuing a stowage plan for a most safe and also economical method of lashing and securing. The same team is also able to issue Towage Certificates.

For loss adjusting and claims settlement services, we act as independent average claims agent between the claimant and many transport insurance companies around the world.

If not insured, or for claims below the deductible, our team of Claim & Recovery agents can try to lodge the claim at a responsible party – See our Recovery service. 

In case of General Average, the team is able to offer a full service to insurers and insureds.

Our recovery specialists have many years of experience in recovery claims from responsible parties.

With the in-house knowledge about national and international transportation and handling conditions, eventually supported by local lawyers within the network, the team is achieving successfully recovery results throughout the years.

Good to know: It is of our great concern that claims will not become time barred and we therefore will arrange for the extensions, if required. This service is being offered on a No Cure No Pay base, except for the appointment of lawyers (only after consultation with principals). This team also assists cargo parties in obtaining a guarantee from a P&I club in case of a potential large claim while the vessel is still in discharge at the port.

For claims abroad, where a survey is required, we can appoint a capable local surveyor from our network.
This is convenient and sometimes a must for Dutch insurers.

We coordinate and supervise surveys wherever required in the world by way of appointing survey companies within our network.

By doing so, we ensure that our principals will finally receive a survey report, which fulfils to their demands, as if the survey was carried out by one of our own surveyors.