Contact

Contact


interlloyd building Rhoon

Head office
Rotterdam

Debussystraat 2
3161 WD Rhoon   
The Netherlands 

T +31 (0)10 244 39 00 (24 hours)

VAT: NL0031.04.059.B01
Trade register: 33139153.
Branch office Rotterdam-Maasvlakte

Branch office Rotterdam-Maasvlakte 

Europaweg 875
3199 LD Maasvlakte-Rotterdam
The Netherlands 

T +31 (0)18 136 28 01 (24 hours)
Interlloyd Branch office Amsterdam Cargo surveyors, recovery claims, Marine, Corsicaweg 10

Branch office Amsterdam

Corsicaweg 10
1044 AB Amsterdam
The Netherlands 

T +31 (0)20 506 03 50 (24 hours)

Beeckman De Vos interlloyd

Antwerp office
Beeckman De Vos

Napelsstraat 73
1st floor
2000 Antwerp 
Belgium 

T +32 (0)3 231 49 46 (24 hours)
F +32 (0)3 231 55 99

FAQ


  • Which information do I need to present if I lodge a claim?

    Nature of the damage, Estimation of the claim amount, Location of the goods, Contact details for arrangement of survey (if required)

  • Which documents do I need to send if I lodge a claim?

    Insurance certificate / Name of the insurer,  Commercial invoice and Packing list, Transport document such as Bill of lading, Air waybill and/or CMR/AVC waybill, Letter/email holding the carriers responsible for the damage

  • Why do I have to guarantee payment of the survey costs?

    As owner of the goods you are claimant under the policy and, as per the policy conditions, you have to appoint the claims and survey agent that is mentioned on the Certificate. If the claim will be payable under the policy, insurers will also indemnify you for our costs. Usually, we try to recover the survey costs from the insurer directly. However, just in case they will not pay for our services, for example when the claim is not recoverable under the policy, we need you to pay for our services. You then will receive our survey report which you can use to eventually claim the loss from sellers/shippers, or any other party that might be responsible for the loss.

  • What is the process after I lodge the claim?

     If the loss will require a survey, we will appoint a surveyor. After he completed the survey report, we will present the claim to insurers for consideration of payment of the claim. If no survey is required we will present the claim to insurers directly. If we are authorised to settle the claim, we will ask insurers for the loss amount and once received we will remit same to you. Before payment of the claim we will ask you to sign a subrogation form with which you will subrogate your rights to insurers who are then entitled to recover the claim for any liable carrier/logistic service provider.

  • What are your Recovery rates?

    We work on a “No Cure No Pay” basis. If we succeed to recover (part of) the damage our fee will be calculated according the Lloyd’s Agency Scale of Fees for Recovery(latest version), which can be made available upon request.

  • What is the chance on a good recovery result?

    The chance for a good recovery result depends on 1) Cause of the loss 2) Liability exonerating circumstances 3) Liability limiting and/or liability excluding conditions.

  • Which costs are recoverable?

    The value of the goods and the loss mitigation costs.

Contact directly


SURVEYS & PROJECT CARGO CONSULTANCY

Arno cargo marine surveyor Interlloyd
Primary Contact:
Arno Duysserinck
+31 (0)10 244 39 75

CLAIMS HANDLING & RECOVERY

Primary Contact:
Remy Rovers
+31 (0)10 244 39 90

HULL & MACHINERY DIVISION

Martien Interlloyd Cargo Marine surveyor
Primary Contact:
Martien Oosterveld
+31 (0)20 506 03 52
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